Definition of Virtual Call Center (VCC)
Virtual Call Center (VCC) is a type of call center in which geographically dispersed employees used to operate the call center for an organization.
How does Virtual Call Centre (VCC) works?
In Virtual Call Center (VCC), employees does not work in a gathered environment or within an office building. Rather they work while being on dispersed locations and communicate with each other through network.
Dispersed location means they can be communicate with each other while sitting at their home places in different countries or cities.
In this way, they form a virtual team which work together for the accomplishment of a particular project.
How and where Virtual Call Center (VCC) is used?
Virtual Call Center (VCC) are used to create a cost effective office environment which eliminates the cost of office building, computing devices and other related expenses.