What is Intelligent Virtual Agent (IVA)?

Definition of  Intelligent Virtual Agent (IVA)

Intelligent Virtual Agent (IVA) is a graphical chat bot which is used to provide customer care services on interactive websites of different companies.

How Intelligent Virtual Agent (IVA) does works?

Intelligent Virtual Agent (IVA) is also commonly known as virtual reps or virtual agents.

Intelligent Virtual Agent (IVA) is designed on the basis of artificial intelligence involving predefined responses and scripts. They are designed on the basis of knowledge fetched by knowledge engineers to enable the system to response to the customer’s queries or gesture in a human manner thus supporting customer relationship management software.

How and where Intelligent Virtual Agent (IVA) is used?

Intelligent Virtual Agent (IVA) is used on home pages of different companies in order to provide services to customer like answering customer queries, providing information about product, order placing etc.